Shipping & Returns

Shipping 

Returns & Refunds

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. To be eligible for a return, your item must be  unused and  in the same condition that you received it, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at hello@vikaya.ae.

You should expect to receive your refund within 30-days of giving your packaging to our return shipper. In most of the cases you will receive a refund more quickly.  Please remember it can take some time for your bank or credit card company to process and post the refund too.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Unfortunately, we cannot accept exchanging request on sale items or gift cards.